Refund policy

Returns & Exchanges Policy

Thank you for shopping with Alpha Royal Clothing. We appreciate your support and want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.

Returns & Exchanges

We accept returns and exchanges within 7 business days of your order being delivered.

To be eligible for a return or exchange:

The item must be unworn, unwashed, and unused.
All original tags must still be attached.
The item must be returned in its original condition and packaging where possible.
Proof of purchase (order number or receipt) is required.
The item must not show any signs of wear, damage, perfume, deodorant stains, makeup, or alterations.

Unfortunately, we cannot accept returns that do not meet these conditions.

How to Request a Return or Exchange

If you would like to return or exchange an item, please contact our Customer Support Team within 7 business days of receiving your order.

You can reach us by:

WhatsApp: 067-080-6406
Email: alpharoyal@gmail.com

Please include:

Your order number.
The reason for the return or exchange.
Photos of the item if it is damaged, defective, or incorrect.

Once your request has been reviewed and approved, we will arrange for one of our trusted courier partners to collect the parcel from your delivery address or another agreed collection point.

Please ensure the parcel is securely packaged and ready for collection on the scheduled date.

Exchanges

If your item doesn't fit or you would like a different size, we'll gladly exchange it, subject to stock availability.

If your preferred size is unavailable, you may:

Exchange it for another available item of equal value.
Pay the difference for a higher-priced item.
Receive store credit to use on a future purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Please note that original shipping fees are non-refundable unless:

You received the wrong item.
Your item arrived damaged.
Your item has a verified manufacturing defect.

Damaged, Incorrect or Faulty Items

If your order arrives damaged, faulty, or you receive the incorrect item, please contact us within 48 hours of delivery.

Please send clear photographs of:

The item.
The packaging.
The shipping label (if applicable).

Once verified, we will arrange courier collection at no additional cost and either:

Send you a replacement (subject to stock availability), or
Issue a full refund.

Sale & Promotional Items

Items purchased during promotions, clearance sales, or marked as Final Sale may only be exchanged for another size (subject to availability) or issued as store credit, unless the item is faulty or your rights under the South African Consumer Protection Act apply.